1. Purpose

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To ensure that records are managed consistently, securely, and efficiently.

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2. Scope

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Applies to all Company records, including digital and physical documents.

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3. Record Management

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The Company shall:

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• Maintain accurate and up-to-date records

• Store records securely

• Restrict access to authorised personnel

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4. Document Control

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• Documents shall be managed in a controlled and organised manner

• Updates shall be applied consistently

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5. Retention

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Records shall be retained in accordance with the Company’s Data Retention Policy.

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6. Limitation & Hierarchy

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This policy shall be read alongside the Company’s Terms & Conditions. In the event of conflict, the Terms & Conditions shall prevail.